Gold's Gym Greeley

I’d like to start by saying the gym itself is great! Good equipment etc. HOWEVER, the reason for my one star is for the interactions I have had with staff have been far from sub-par. Nearly every time I come in I am ignored and only acknowledged by front desk staff if I have a question. They don’t smile or even say hello. I have worked in the gym industry myself in the past; working as front desk staff at multiple gyms and know how they should be treating members whether or not they have their headphones in. They are also not knowledgeable about the membership questions or equipment. I asked about upgrading my membership to include the red light beds, asking if they were separate from the tanning bed and was informed “yes”. I signed up, paying an extra $25, then after my workout (1.5 hrs later on the same day) went back up to the desk and asked to use them. I confirmed with the staff that there were no UV lights and just red light and she stated that it was both tanning and red light in the same. I then asked to cancel and get a refund which she said she could do since it was the same day. As she was doing this another staff member came up and told me they could not refund me. When I said I would just call cooperate, she rudely replied that they aren’t apart of cooperate and then ignored me. She did not even attempt to resolve the issue or miscommunication on their end. I would love to continue using the gym but due to the interactions I have had, it just puts a bad taste in my mouth and I’m considering quitting all together.

I'll start by saying this specific gym isn't horrible. For the time that I worked out here I enjoyed it. After signing up for the membership I also signed up to have a personal trainer and paid them 400 dollars. That trainer continuously showed up late or even rescheduled our sessions because they were too busy or forgot about our sessions. Later on I moved further away and tried to cancel my membership but was told I could only cancel over the phone. After many calls with no answer, I had to cancel my credit card. I now owe them 350 dollars on top of paying them for months that I didn't go there. This gym on it's own isn't bad, they have great equipment and a clean gym. However I beg of anyone reading this to not make a deal with them. You're making a deal with the devil and they will take every penny you have

Badass gym. I live in between Longmont and Greeley and go to both Gold’s gyms. I much prefer this one since it has a basketball court, swimming pool, better tanning beds, and a more open space in general (which is my personal preference). It’s been a while since I used the tanning bed here but I think they recently upgraded it. I also like the unisex sauna so the gf and I can still talk while hanging out in there.

Cancelling my membership. Wanna charge 20$ a day for a day pass. But it’s 25$ a month to have a membership. Y’all lost a customer and I’ll be letting everyone else know to avoid this place. Good luck. So the 25$ on top of the 28$ I pay monthly to have a guest come comes out to 48$? Far from planet fitness 10$. Thanks for the recommendation. 20$ for someone to come as a guest and walk on a treadmill is a money grab. Didn’t expect any different of a response tho. Good luck in the future! Your 4.4 star reviews speaks volume tho:)

[0/5 ⭐] This is the absolute worst place to go for a gym membership. I signed up for the full package hoping to be able to use the personal trainer option to its fullest. I reached out to the gym about getting on a trainer's schedule multiple times and they kept telling me to use their online chat to get scheduled, I only heard back from one trainer after a month of having the membership and she flaked. When I signed up for the membership the employee copied over my address on my driver's license and I mentioned that it was not my current address and it needed to be corrected and she told me it didn't matter. It absolutely does matter, I hadn't paid attention to the automatic bill and I was behind. They apparently had been sending me mail to the address that was associated with my driver's license. I never received this mail due to not living at that address, they told me they emailed/called me as well but I never received any of those notifications either. They ended up sending the past due amount to collections and the agency ended up calling me and that's when I was notified. Their customer service absolutely sucked, when I brought it to their Managers attention they blamed me for the employee's mistake for not entering the correct address. Spend your time and money elsewhere.